I’ve seen it a dozen times. A company spends a fortune on a big, shiny “automation”

For years, we’ve heard the same scary story: automation is coming to take all our jobs.

We’re all rushing to use smart technology, or “AI,” to make decisions in our businesses. We’re

We all have these amazing, expensive software systems—our ERPs, our CRMs. We bought them because they

For years, we’ve all been chasing the same thing in business: “efficiency.” We bought automation software

We all got excited about automation a few years back, didn’t we? The promise was huge: